Request financial support

We're here to help our customers who may be impacted by COVID-19.

We're here to help our customers

We recognise it's a difficult time for customers and we want to assure you that we're here and ready to support you.

You can now request the following through the financial support form in online banking and the ING Mobile app.

On your ING Home Loan or Personal Loan

  • An initial payment pause of 3 months.
  • A reduced repayment amount.
  • A 3 month extension of your existing payment pause or reduced repayment period (a maximum of 6 months).

On your ING Credit Card

  • A 3-6 month payment pause
  • A payment pause extension. The total payment pause period available is 6 months (including extension).

Once you have completed this form, we will be in contact with you within the next 7-14 days. Please ensure your email and mailing address are up to date in our system so we can keep in touch and send you any paperwork. This can be done anytime through ING Online Banking.

Let’s begin…it should take approximately 5 mins to complete.

Other financial support options

There may be other financial support options available such as:

  • Accessing any available redraw.
  • Reducing your repayments to the minimum amount on ING online banking.
  • Switching to another product with a lower interest rate. Visit ing.com.au/covid19

To complete the form, login to online banking or the ING Mobile app

Log into online banking at ing.com.au