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Request financial support

We're here to help our customers who may be impacted by COVID-19.

We’re here to help our customers

We recognise it's a difficult time for everyone. If you can make your loan or credit card repayments, it’s best to do so, but if you need help we want to assure you that we're here and ready to support you.

Other options:

Before applying for financial support, there are a few other options to consider, such as:

  • Accessing any available redraw from your home loan.
  • Reducing your repayments to the minimum amount on the ING mobile app or ING online banking.
  • Requesting to switch to another product with a lower interest rate.

For more information visit ing.com.au/covid19

What do we need from you?

If you have considered those other options, and would still like to apply for financial support, first, we just need to understand a bit more about your current situation. If we can get some of these details up front through this form, we can be ready to discuss your request and/or provide some options when we call you.

If you are applying for support on a Joint account please complete details for second applicant where applicable. If you do not have the information available please leave fields blank, but understand that we may request this information at a later date.

What happens next?

Once you have completed this form, we will give you a call within the next 7-14 days – hopefully it will be sooner, but please bear with us as we’re receiving a lot more requests than usual.

If you are seeking support for an ING loan, and make repayments on that loan by direct debit, we will suspend your direct debit payments from the time your request is lodged, until we are able to get in touch with you to discuss.

If you are seeking support for an ING credit card, and make repayments on that loan by automatic payments, we will suspend your automatic payments from the time your request is lodged, until we are able to get in touch with you to discuss.

If you are charged direct debit fees or late payment fees during this time we will refund you these fees. These fees will be refunded within 2 weeks of the fees being deducted from your account.

ING may exchange your personal information with a credit reporting body in order to assess your creditworthiness. Please refer to ING’s Privacy Policy for more information about who we share your data with and why.

Please ensure your email and mailing address are up to date in our system in case we need to send you anything either electronically or in the mail. This can be done anytime through ING Online Banking.

Note: if you are giving any information about another person please tell them that you have provided their details to ING. For joint account holders, ING assumes that all financial support requests are made jointly, and that all account holders are aware of the request being made. If this is not the case, please call our Financial Assistance Specialists on 1300 349 166 Monday to Friday 8.45am to 5.00pm (EST) or email us at collections.hardship@ing.com.au.

Let’s begin…it should take approximately 15 mins to complete

Request for Financial Support

Please use your client number, not your account number. You can find this on the back of your ING card or account statement

No initials

If applicable

DD/MM/YYYY

If you need to be contacted internationally, please include your country code and any area code along with your phone number e.g. +62 070 XXXX XXXX

Please enter the email address you have registered with ING

Accounts you require help with







A bit more about you
Employment and income

If you are currently employed please provide information about your employer.

If you are currently unemployed, please provide information about your previous employer.


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Assets

Tell us about your savings, investments and financial investments

Primary source of wealth

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Liabilities
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