Request financial support

We're here to help our customers who may be impacted by COVID-19.

Request Support

We're here to help our customers

We recognise it's a difficult time for customers and we want to assure you that we're here and ready to support you.

Through this form you are able to request the following:

On your ING Home Loan or Personal Loan

  • An initial payment pause of 3 months.
  • A reduced repayment amount.
  • A 3 month extension of your existing payment pause or reduced repayment period (a maximum of 6 months).

On your ING Credit Card

  • A 3-6 month payment pause
  • A payment pause extension. The total payment pause period available is 6 months (including extension).

Once you have completed this form, we will be in contact with you within the next 7-14 days. Please ensure your email and mailing address are up to date in our system so we can keep in touch and send you any paperwork. This can be done anytime through ING Online Banking.

Let’s begin…it should take approximately 5 mins to complete.

Other financial support options

There may be other financial support options available such as:

  • Accessing any available redraw.
  • Reducing your repayments to the minimum amount on ING online banking.
  • Switching to another product with a lower interest rate. Visit ing.com.au/covid19

Application for financial support

Please use your client number, not your account number. You can find this on the back of your ING card or account statement

No initials

If applicable


If you need to be contacted internationally, please include your country code and any area code along with your phone number e.g. +62 070 XXXX XXXX

Please enter the email address you have registered with ING

Accounts you require help with


Cannot be under $10