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Request financial support

We’re here to help our customers

We recognise it's a difficult time for everyone and we want to assure you that we're here and ready to support you.

Who should use this form?

If you have been struggling to meet your financial obligations and are unable to meet your repayments for your ING Home Loan, ING Personal Loan or Orange One Credit Card and you require financial assistance, fill out this form.

Or if you've been on an existing financial support arrangement and feel like you're still not in a position to resume full repayments, fill out this form.

We will then call you and work with you to find an option that suits your situation. Options may include extending the length of the loan, consolidating your debts, providing you with a payment pause or payment reduction.

You may wish to consider some of the below options before requesting financial support:

  • Accessing any available redraw.
  • Accessing funds available in your Orange Everyday offset account (if you have an Orange Advantage Home Loan).
  • Reducing your repayments to the minimum fortnightly or monthly repayment amount.
  • Switching to another product with a lower interest rate.

If you'd like to discuss your options we're here to support you and our Lending Specialists are available to chat on 133 464 available 8am - 8pm, 7 days a week.

What do we need from you?

First, we need to understand a bit more about your current situation. We need these details up front through this form, so that we can be ready with some options when we call you.

Note: if you are giving any information about another person please tell them that you have provided their details to ING. For joint account holders, ING assumes that all financial support request are made jointly, and that all account holders are aware of the request being made. If this is not the case, please call our Financial Support Specialists on 1300 349 166 Monday to Friday 8.45am to 5.00pm (EST) or email us at financialsupport@ing.com.au.

What happens next?

Once you have completed this form, we will give you a call within the next 7-14 days – hopefully it will be sooner.

Please ensure your email and mailing address are up to date in our system in case we need to send you anything either electronically or in the mail. This can be done anytime via your online banking under ‘My Profile’ then 'My Contact Details'.

Once your application is submitted we may require further documentation such as statements or letters of confirmation when we call to finalise your request.

Let's begin... it should take approximately 15 mins to complete

Request for Financial Support

Please use your client number, not your account number. You can find this on the back of your ING card or account statement

No initials

If applicable

DD/MM/YYYY

If you need to be contacted internationally, please include your country code and any area code along with your phone number e.g. +62 070 XXXX XXXX

Please enter the email address you have registered with ING

Accounts you require help with







A bit more about you
Employment and income

If you are currently employed please provide information about your employer.

If you are currently unemployed, please provide information about your previous employer.


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Assets

Tell us about your savings, investments and financial investments

Primary source of wealth

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Liabilities
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