We're here to help our customers who may be impacted by COVID-19.
We recognise it's a difficult time for everyone. If you can make your loan or credit card repayments, it’s best to do so, but if you need help we want to assure you that we're here and ready to support you.
Before applying for financial support, there are a few other options to consider, such as:
For more information visit ing.com.au/covid19
What do we need from you?
If you have considered those other options, and would still like to apply for financial support, first, we just need to understand a bit more about your current situation. If we can get some of these details up front through this form, we can be ready to discuss your request and/or provide some options when we call you.
If you are applying for support on a Joint account please complete details for second applicant where applicable. If you do not have the information available please leave fields blank, but understand that we may request this information at a later date.
What happens next?
Once you have completed this form, we will give you a call within the next 7-14 days – hopefully it will be sooner, but please bear with us as we’re receiving a lot more requests than usual.
If you are seeking support for an ING loan, and make repayments on that loan by direct debit, we will suspend your direct debit payments from the time your request is lodged, until we are able to get in touch with you to discuss.
If you are seeking support for an ING credit card, and make repayments on that loan by automatic payments, we will suspend your automatic payments from the time your request is lodged, until we are able to get in touch with you to discuss.
If you are charged direct debit fees or late payment fees during this time we will refund you these fees. These fees will be refunded within 2 weeks of the fees being deducted from your account.
Please ensure your email and mailing address are up to date in our system in case we need to send you anything either electronically or in the mail. This can be done anytime through ING Online Banking.
Note: if you are giving any information about another person please tell them that you have provided their details to ING. For joint account holders, ING assumes that all financial support requests are made jointly, and that all account holders are aware of the request being made. If this is not the case, please call our Financial Assistance Specialists on 1300 349 166 Monday to Friday 8.45am to 5.00pm (EST) or email us at firstname.lastname@example.org.
Let’s begin…it should take approximately 15 mins to complete